Thanks for shopping at Yeskamo. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
Yeskamo provides warranty service and official customer support, which only apply to Yeskamo products purchased from its official website, official stores on Amazon, Rakuten, etc.
We provide 12 months’ limited warranty for all the Products purchased from Yeskamo!
Only Three Steps:
Step 1. Check your Amazon order detail and copy the Order ID number.
Step 2. Please send your order ID Number to our service email address as following:
United States customers please contact US service team directly at
United Kingdom customers please contact UK service team directly at
Canada customers please contact Canada service team directly at
Japan customers please contact Japan service team directly at
France customers please contact France service team directly at
Spain customers please contact Spain service team directly at
Germany customers please contact Germany service team directly at
Step 3. Please wait patiently the reply email by our customer service within 24 hours after you complete the above two-steps.
Yeskamo is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
In addition to the above warranty forfeiture, in no event will Yeskamo be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and Yeskamo’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.
Warranty is void in the following situations:
(a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”;
(b) Products are purchased from unauthorized distributors or resellers;
(c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with;
(d) Products are dismantled, mishandled, improperly used or defaced;
(e) Abuse firmware upgrade without the authorized technician’s guidance;
(f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty;
(g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, etc;
(h) Products are damaged due to the violation of direction on safe battery handling and usage;
(i) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program;
(j) The Warranty is for the original purchaser only and is not transferable.