Thanks for shopping at YESKAMO. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.

Warranty Policy

1. Warranty Period

YESKAMO provides warranty service and official customer support, which only apply to new products purchased from YESKAMO official website, official stores on Amazon. For purchases made through YESKAMO’s authorized resellers or distributors, please contact them directly for after-sales service.

For New Products, we provide 2 years limited warranty for new NVR System purchased from YESKAMO. And 1-year warranty for YESKAMO IP camera, Battery Camera and Accessories. Warranty starts on your order date.

For Replacement Unit: Warranty continues from the original date of purchase.

2. Warranty Forfeiture

Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype” or “gift”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Warranty is for the original purchaser only and is not transferable.

3. Limitation of Damages

YESKAMO is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will YESKAMO be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and YESKAMO’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.

Return & Refund Policy

Product: At YESKAMO, we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund, exchange or repairement in terms of your situation.

Important Note: Normally the orders that are under processing,or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from YESKAMO due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

1. Return Policy for Products Purchased from YESKAMO
2. a) For Unwanted Products

If the YESKAMO product that you purchased directly from YESKAMO does not meet your satisfaction or does not apply to your installation application, but was not defective, we call such product as “unwanted product”.

You may return the unwanted product (Product for Refund) to YESKAMO for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges for unwanted product are not available.

1. b) For Non-Man-made Defective Products

If the product is defective (non-man-made) when you receive it, within 30 days of delivery, you can return to YESKAMO and get a full refund or replacement. YESKAMO are responsible for all shipping fees.

Beyond the 30 days but within warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-YESKAMO shipping fees and YESKAMO will bear the freight of new replacements or repaired units.

1. c) For Man-made Defective Products

If the product is man-made defective, refund is not available. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.

1. d) How to Return

Step 1: Contact usservice#yeskamo.com (replace # with @) to get return shipping address.

Step 2: Pack the items and ship them.

Important Note: Please pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals. Then ship the product in original packaging to the return shipping address we provided.

Step 3: Provide us the tracking number you returned package.

We will process your refund and automatically apply a credit to the credit card associated to your original order. Please allow 7-15 business days for credit to clear.

1. e) Shipping in Return Process

For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Product back to the return shipping address. YESKAMO shall not be responsible for any loss or damage to the Returned Product caused in transit.

International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

If the returned product is tested and found to be non-defective or not covered by the YESKAMO’s limited warranty by certified YESKAMO technicians, you should be responsible for arranging shipment of the returned product from YESKAMO to your location.

2. Return Policy for Products Purchased from a Third-Party

If the YESKAMO product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the YESKAMO products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your YESKAMO product for specific information. YESKAMO is not responsible for their refund and return.

Upgrade or Exchange Policy

YESKAMO is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:

1. The returned product is returned to YESKAMO for repair or replacement under the YESKAMO’s limited warranty and within the warranty period;
2. The returned product is found to be defective and non-repairable by the certified technicians;
3. Products under the same model to the returned product are out of stock.

If the returned product satisfies the described requirements, YESKAMO will offer, at its sole discretion, a variety of options for substitution or an upgrade product.

Important Note: For the new exchange products, you cannot request another substitution unless they are defective.

Missing Parts Policy

In the event that your ordered product comes to your hands with parts missing, please contact YESKAMO customer support, they will arrange to send you the missing parts.

a). For Orders Shipped Directly from YESKAMO’s Warehouse

Customers must inform us within 30 days of the delivery date if they are missing products’ part or receiving the wrong products.

If your order included the product with a hard drive, and a hard drive was not installed in the product that you received, YESKAMO may ask for image confirmations before exchanging the product you received with a complete one.

If your order was not delivered or the ordered product arrived damaged, please contact YESKAMO customer support. In the event that your ordered product arrived damaged or incomplete due to external damages, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.

b). For Orders Shipped from Third-Party Stores or Vendors

If your order arrived incomplete, was not delivered, or the ordered product was damaged, please contact the third-party store or vendor where the order was placed and shipped through the detailed policy or information.

We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by writing emails to usservice#yeskamo.com (replace # with @).